terms & conditions
cancellation & failure to answer
At least 24 hours' notice are required to cancel/reschedule an appointment. Clients who cancel/reschedule an appointment with less than 24 hours' notice may be charged $50. Clients who do not answer the door after 15 minutes with no communication to the therapist will be considered not to be home; the session will be marked complete, and the client will be charged 100% of the scheduled session. It is understood that emergencies and illnesses can arise, therefore last minute cancellation due to things such as verifiable emergencies, illnesses, and inclement weather may generally not result in any missed session charges; however, this is up to the massage therapist's discretion.
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late arrivals & late starts
The therapist will arrive at the schedule time, and the session will start when setup is complete (after about 15 minutes). A total of 30 minutes will be added to the scheduled session time to allow for setup and cleanup. If the massage therapist arrives late, the full scheduled time will still be given to the client. If the client cannot extend the session time, a discount will be applied for the session based on proration.
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If the session begins late due to the client being unprepared, extension of the time will be up to the massage therapist's discretion.
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massage termination
Only professional massage and bodywork services for relaxation and therapeutic purposes are offered with this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment of the scheduled session is still required.
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draping
Clients will be appropriately draped with a sheet and/or a towel plus a light blanket at all times during the massage. Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always be draped and will never be massaged.
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illness
Any client with a contagious condition including common cold, influenza, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. must inform the therapist before scheduled appointment time. Clients may reschedule their appointment after the contagious condition has resolved. Likewise, clients with signs and/or symptoms of an active systemic condition at the time of a scheduled massage are asked to notify the therapist and reschedule their appointment.
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See cancellation policy for more details.
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privacy
All information shared with the therapist by the client remains confidential and follows HIPAA standards.